Klarna FAQ

We’re excited to announce that PiccolaShoes have partnered with Klarna to bring you new ways to pay at checkout.

How it works?

Step 3
Klarna will send you an email confirmation and reminders when it’s time to pay. You can manage your orders and payments in the Klarna app.

Payment Information

Pay in 30 days

Make your purchase today so you can try your shoes before you buy. Only pay for what you keep. Pay up to 30 days later. No interest. No fees.

• Complete the payment in full after purchase at no added cost.
• Report returns directly in our app and only pay for the items that you keep.
• Not making your payment on time could affect your ability to use Klarna in the future.
• Debt collection agencies are used as a last resort.

Klarna's Pay in 30 days credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&Cs apply.

Pay in 3 instalments

Spread the cost of your purchase into 3 interest-free instalments. The first payment is made at point of purchase, with remaining instalments scheduled automatically every 30 days. No interest or fees. Select the Klarna option and enter your debit or credit card information.

• A new way to pay that's an alternative to a credit card.
• 3 instalments gives you flexibility to shop without interest or hidden fees.
• Not making your payment on time could affect your ability to use Klarna in the future.
• Debt collection agencies are used as a last resort.

Klarna's Pay in 3 instalments credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&Cs apply.

Klarna FAQs 

Who is Klarna?
Klarna is a payments service that helps you buy the things you want or need. Right now, over 100 million people worldwide use Klarna at over 200,000 online stores.

How does Pay later in 30 days work?
Pay later in 30 days is a credit product which lets you pay any time within 30 days of your purchase without interest or fees. You can make this payment using a credit or debit card on the Klarna app or logging into your account on Klarna's website. Klarna will send you a confirmation email once your order is confirmed with full details. You can see both past and future payments using the Klarna app.

How does Pay in 3 instalments work?
Klarna’s Pay in 3 instalments is a credit product that lets you spread the cost of your purchases over 3 equal payments. Klarna will take the payments from your debit or credit card directly so you don't have to worry about missing a payment. Klarna will take the first payment when you make the purchase, the second 30 days later and the final payment 60 days from your purchase date. You can see your past and future payments at any time using the Klarna app.

Am I eligible for Pay later in 30 days or Pay in 3 instalments?
You need to be at least 18 years old and a UK resident to use Klarna’s credit products including Pay later in 30 days and Pay in 3 instalments. When you choose Klarna they will also check the information you provide and your financial situation.

Can I have multiple Pay later in 30 days or Pay in 3 instalments orders at the same time?
Yes, you can. If you see Klarna Pay later in 30 days OR Pay in 3 instalments when you go to an online checkout then both are available to you and you can choose the option that works for you at the time. Every time you use any of the Klarna payments options, Klarna will check to see whether you can use the service again for each additional purchase.

What does Klarna consider when reviewing my application?
Klarna payment options are based on a number of factors such as the purchase amount, and previous order history. If you are 18 or over, you can improve your chances of being offered Pay later in 30 days OR Pay in 3 instalments by ensuring you provide your full name, accurate address details and arrange shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for one payment option before does not mean it will be offered for every order. In turn, if your application for Pay later in 30 days OR Pay in 3 instalments is denied, it does not mean it will be denied for future orders.

What do I need to provide when I make a purchase?
If you want to purchase something using Klarna, you'll need to share your phone number, email address, current billing address and your credit or debit card details. If Klarna need to talk to you urgently they'll use the phone number you've shared. For any other information Klarna need to share with you, they'll send this to your email address.

Will a credit search take place?
When you use Pay later in 30 days OR Pay in 3 instalments, Klarna will perform a credit search. This means Klarna will look at certain information in your credit report to decide whether to approve your purchase.

How do I make repayments to Klarna under Pay later in 30 days?
You can pay any time within 30 days of your purchase without interest or fees. You can make this payment using a credit or debit card on the Klarna app or logging into your Klarna account. Klarna will send you a confirmation email once your order is confirmed with full details.You can see both past and future payments using the Klarna app.

How do I make repayments to Klarna under Pay in 3 instalments?
Klarna will take your Pay in 3 instalments payments from the debit or credit card you shared when you made your purchase. Klarna will take the first payment when you make your purchase, the second payment after 30 days and the final payment 60 days from the day you made your purchase. You can see both past and future payments using the Klarna app.

Can I pay before the due date under Pay in 3 instalments?
Yes. Just go to the Klarna app or log onto Klarna account. 

Can I pay before the due date?
Yes. Just go to the Klarna app or log onto your Klarna account.

Is my payment information safe?
Payment information is processed securely by Klarna. No card details are transferred to or held by PiccolaShoes. All transactions take place through connections secured with the latest industry standard security protocols.

How do I know Klarna has received my payment?
Klarna will notify you by email and push notification when a payment is due and when you have made or missed a payment. You can always check the status of your order and payments in the Klarna app or by logging in to your Klarna account.

What happens if I don’t pay for my order on time?

Pay later in 30 days and Pay in 3 instalments are credit products and you are required to make your scheduled payments to Klarna. If Klarna is unable to collect your payment on the scheduled due date Klarna will make a further attempt to automatically collect payment seven days later. Should this next payment attempt fail, Klarna will make a final attempt to collect payment seven days later. They may continue to attempt to collect overdue and currently due payments on subsequent due dates, or invoice you separately for the unpaid total. Klarna may also share information about your missed payments with credit reference agencies. T This means you may find it difficult or more expensive to use Klarna or other lenders' credit products in the future. Full details can be found in the Klarna terms and conditions here.

What happens if I don’t pay for my order?
As pay later and Pay in instalments are credit products, if you don't pay for your order Klarna may use a debt collection agency. Klarna may also report the missed payment to credit reference agencies. This means you may find it more expensive or difficult to get credit in the future.

I've received a statement, but I've not yet received my goods.
If you have not received your goods please call PiccolaShoes to check on your order and delivery status. You can also contact Klarna’s Customer Service so that they can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

What happens if I cancel or return my order?
As soon as PiccolaShoes has confirmed with Klarna that your cancelation / return has been accepted, Klarna will cancel any future scheduled payments as well as refund any amounts due. You will see the return in the Klarna app immediately.

I have canceled my order. How long will it take until I receive my refund?
As soon as the store has registered your cancelation or your return, the refund will normally be processed within 5 business days.

I have asked for a refund. How will I be refunded?
Refunds will be issued back to the debit or credit card which was originally used at checkout.

What happens to my statement, when I have returned the goods?
Once PiccolaShoes has received the return and Klarna have received our confirmation, Klarna shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.

What happens to my statement when I have returned part of my order?
Once PiccolaShoes has received the partial return and Klarna have received our confirmation, an updated statement with an adjusted payment schedule will be sent to you by Klarna. You are always able to monitor the status of your order in the Klarna app.

I haven’t received an email with my statement/payment information.
You can log in the Klarna app or your account on Klarna's website, where you will find all of your orders and payment schedule information.

I still have questions regarding payment, how can I get in touch
Visit Customer Service or Live Chat or call 020 300 50833 Monday - Saturday 9.00 AM - 6.00 PM, closed Sunday.

Klarna’s Pay in 3 instalments and Pay in 30 days credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&Cs apply