Our Shipping Policy

Shipping Methods

  • UK Deliveries: Handled by Royal Mail or Evri.
  • International Deliveries: Managed by local couriers based on delivery type.

Please note that we do not deliver to post office boxes. Shipping costs for partial shipments will be charged only once.

  • In Stock Items: Processed and dispatched within 3 working days.
  • Pre-Order Items: Handmade to order, requiring up to 4 weeks for production (excluding delivery time).

International orders may incur import duties and taxes, which are the customer's responsibility. PiccolaShoes is not liable for these charges as they vary by country.

Shipping Costs and Delivery Times

UK:

  • Standard Delivery: Free (10-15 working days)
  • Express Delivery: £15 (3-6 working days)

International:

  • Europe & USA:
    • Express: €30/$33 (4-11 working days)

  • Rest of World:
    • Standard: $36 (15-20 working days)
    • Express: $73 (4-11 working days)

Delivery times are estimates and exclude public holidays and weekends.

Note: Delivery times do not include the production period for "Made to Order" items, which can take up to 4 weeks.

Order Tracking: Once dispatched, you will receive an email confirmation with a tracking number.

Orders containing both "in stock" and "made to order" items may arrive separately due to different warehouse locations.

For further details, please refer to our Frequently Asked Questions.

Cancellations

To cancel an order, email us within 12 hours of placing it. If the order has already been shipped, cancellation is not possible. Please contact us for any changes to your order.